Shipping & Returns Policy

Shipping Information

Our shipping returns policy is designed to make every order as smooth and transparent as possible. We aim to process all confirmed orders quickly, and shipping times may vary depending on your location, selected delivery method, and item availability. Once your order has been shipped, you will receive a tracking number so you can monitor its progress. Please make sure your shipping details are correct at checkout, as we are not responsible for delays caused by incorrect addresses. If a package is returned to us because of address issues or failed delivery attempts, additional shipping fees may apply for reshipment.

Return Eligibility

We want you to feel confident when shopping with us, which is why our shipping returns policy includes clear return guidelines. Most items may be returned within the allowed return window if they are unused, in their original packaging, and in the same condition as received. Certain products, such as final sale items, personalized items, or goods marked as non-returnable, may not qualify for return. To help speed up the process, customers should keep proof of purchase and contact our support team before sending any items back. Returns received without prior approval may be delayed or refused.

How to Start a Return

Starting a return is simple and built to save you time. To begin, contact our customer support team with your order number, the item you wish to return, and a brief reason for the request. After reviewing your case, we will provide return instructions and, when needed, the correct return address or authorization details. Please do not ship items back until you receive confirmation, as this helps avoid processing issues. Once we receive and inspect the returned product, we will notify you about the approval status. If approved, your refund or exchange will be handled according to the original payment method or request.

Refunds, Exchanges, and Damaged Items

Refunds and exchanges are handled carefully to ensure a fair experience for every customer. Approved refunds are usually issued to the original payment method within a reasonable processing period, though bank or card providers may need extra time to post the credit. If you prefer an exchange, we will do our best to help you find a suitable replacement, subject to stock availability. In the rare case that an item arrives damaged, defective, or incorrect, please contact us as soon as possible with photos and order details. We will review the issue promptly and work with you to resolve it in line with our shipping returns policy.