Exchange Policy

The Baisa | baisajaipur.in
Operated by The Consulting Crew | Proprietor: Ashish Kumar
Last Updated: June 2026

We want you to love what you wear.

Exchange Policy

Size and colour exchanges are available within 7 days of delivery, subject to stock availability, for items that are:

Unused and unwashed
In original packaging with all tags intact
Accompanied by the original invoice

How to Request an Exchange

WhatsApp us at +91 81073 36843 or email care@baisajaipur.in with your order number, the item you'd like to exchange, and your preferred size/colour. Our team will confirm availability within 1 business day.

Exchange Process

Approved exchanges are picked up by our courier partner (Delhivery / Bluedart) within 2–4 business days.
Reverse pickup for exchanges is free of charge (one-time per order).
Replacement is dispatched within 2–3 business days of receiving and inspecting the returned item.

Non-Exchangeable Items

The following items cannot be exchanged:

Custom-stitched or altered garments
Blouse-stitched, fall-pico done, or dupatta tasseled items
Gift cards
Innerwear
Clearance / final-sale items

Damaged or Wrong Item Received

Please record an unboxing video and notify us within 48 hours of delivery. We will arrange a free replacement or full refund at no additional cost to you.

Handcraft Note

All The Baisa garments are handcrafted at our Sanganer studio using traditional handloom and hand-block printing techniques. Minor variations in colour, print placement, and weave texture are inherent to the craft and are not considered defects eligible for exchange.

Contact Us

📧 care@baisajaipur.in
📱 WhatsApp: +91 81073 36843 (Mon–Sat, 10 AM–7 PM IST)
📍 A-46, Basement, Sachivalaya Vihar, Near RIICO Kanta Chauraha, Kalyanpura, Sanganer, Jaipur, Rajasthan 302020

Our Exchange Policy Overview

Our exchange policy is designed to make your shopping experience simple, fair, and stress-free. If an item does not fit, arrives damaged, or is not quite what you expected, we want to help you find the right replacement quickly. We review each request carefully to ensure a smooth process while protecting product quality and customer satisfaction. To qualify for an exchange, items must usually be unused, in original condition, and returned within the allowed time frame. Please keep your receipt or order confirmation, as it helps us process your request faster and more accurately.

Eligibility and Conditions for Exchange

To keep the exchange process clear, some items may have specific conditions based on product type, promotional offers, or hygiene requirements. Generally, items must be returned in their original packaging with all tags, accessories, and related materials included. Certain products, such as final sale items, personalized goods, and used merchandise, may not be eligible for exchange. If your item was damaged during shipping or you received the wrong product, contact us as soon as possible so we can resolve it quickly. We aim to handle eligible exchanges in a way that is efficient, transparent, and customer-friendly.

How to Request an Exchange

Requesting an exchange is straightforward. Start by contacting our support team with your order details, the reason for the exchange, and any photos if the item is damaged or incorrect. Our team will review your request and share the next steps, including return instructions if needed. Once we receive and inspect the item, we will confirm whether the exchange can be approved. If approved, we will help you select the correct replacement item, size, or style, depending on availability. We recommend acting quickly, since exchange windows may be limited and stock can change at any time.

Processing Time and Important Notes

After we receive your return, processing usually begins within a few business days. The total time may vary depending on shipping speed, inspection time, and product availability. If the replacement item is in stock, we will move forward as soon as the exchange is approved. In some cases, we may offer a different option if the original item is unavailable. Please note that customers may be responsible for return shipping costs unless the exchange is needed because of an error on our side or a defective product. Our goal is to keep the exchange policy fair, efficient, and easy to understand.